Terms of service

Last updated: May 2026

These Terms of Service apply to all purchases and interactions with the ISMATIND website (ismatind.com), operated by Elizabethloraine LLC. By placing an order or using this website, you agree to these terms.

We are a small business and we want every transaction to be straightforward. If you have questions about any part of these terms before making a purchase, email us at support@ismatind.com — we would rather answer your question upfront than have a problem after the fact.

About us

ISMATIND is an online retail store operated by Elizabethloraine LLC, a registered U.S. company. We sell dish drying racks. We are a retailer, not a manufacturer.

Company: Elizabethloraine LLC
Address: 504 Potomac St, Aurora, CO 80011, United States
Email: support@ismatind.com

Products and orders

We sell dish drying racks. All products are physical goods shipped within the contiguous United States.

By placing an order, you confirm that:

  • The information you provide (name, address, payment) is accurate and complete
  • You are authorized to use the payment method provided
  • You are at least 18 years old, or have the permission of a parent or guardian

We reserve the right to cancel or refuse any order at our discretion, including orders that appear fraudulent or that we are unable to fulfill. If we cancel your order, we will notify you and issue a full refund promptly.

Pricing and payment

All prices are listed in U.S. dollars and are subject to change without notice. The price shown at checkout is the price you pay — there are no hidden fees added by us at checkout.

We accept PayPal at checkout. Payment is processed securely through PayPal. We do not store your full card details on our servers. You do not need a PayPal account to pay — PayPal allows guest checkout with a credit or debit card.

If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel the order and issue a full refund, with notice to you.

Shipping

We ship to the contiguous United States only. Orders are processed within 1 to 3 business days. Estimated transit time after shipment is 5 to 6 business days.

Shipping costs:

  • Orders of $69 or more: free standard shipping
  • Orders under $69: flat rate of $10 standard shipping

For full details, see our Shipping Policy.

Returns and refunds

We accept returns within 30 days of delivery. We accept returns for both defective items and change-of-mind purchases. Return shipping costs depend on the reason for the return — see our policy for details.

For full details, see our Returns and Refunds Policy.

Accuracy of information

We make reasonable efforts to ensure that product descriptions, images, and pricing on this website are accurate. However, we do not guarantee that all information is complete or error-free at all times.

Product images are for illustration purposes and may not exactly represent the final product in every detail, such as minor color variations due to screen settings. Dimensions listed on product pages are based on manufacturer specifications and may vary slightly.

Intellectual property

All content on this website — including text, images, product descriptions, logos, and design — is owned by Elizabethloraine LLC or used with permission. You may not reproduce, copy, or distribute any content from this website without our written consent.

Limitation of liability

To the extent permitted by applicable law, Elizabethloraine LLC is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability for any claim related to a purchase will not exceed the amount you paid for that order.

Nothing in these terms limits your rights as a consumer under applicable U.S. federal or state law, including your right to a remedy for defective goods or goods that do not match their description.

Privacy

We collect and use your personal information in accordance with our Privacy Policy, which is incorporated into these terms by reference. We do not sell your personal information to third parties.

Changes to these terms

We may update these Terms of Service from time to time. When we do, we will update the effective date at the top of this page. Continued use of the website after changes are posted means you accept the updated terms.

If you have a question about a change, contact us.

Governing law

These terms are governed by the laws of the State of Colorado, United States, without regard to conflict of law principles. Any disputes arising from these terms or your use of our website will be subject to the jurisdiction of the courts of Colorado.

Nothing in these terms prevents you from asserting your rights under applicable U.S. federal consumer protection law.

Contact

For questions about these terms:

Email: support@ismatind.com
Company: Elizabethloraine LLC
Address: 504 Potomac St, Aurora, CO 80011, United States
Response time: Within 1 business day, Monday through Friday