Contact
We're Here to Help
Running a kitchen isn’t always simple — and online shopping shouldn’t make it harder. At Ismatind, we’re committed to making your experience smooth and worry-free.
Whether you have a question about your order, need help with a product, or just want more information, our support team is always here and ready to assist you.
How to Reach Us
Email is the fastest and most reliable way to get in touch with us. Every message is carefully reviewed, and we strive to respond as quickly as possible.
Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (Mountain Standard Time)
Response Time:
- Within 12 hours on business days
- Within 24–48 hours on weekends and holidays
To Help Us Respond Faster
To speed up the process, you can include the following details in your message:
- Your order number
- The email address used for your order
- A brief description of your question or issue
- A photo (if your inquiry is about a product concern)
Don’t worry if you don’t have everything — just share what you can, and we’ll take it from there.
Business Information
We value transparency and trust. Ismatind is operated by a registered U.S. company:
Company Name: ELIZABETHLORAINE LLC
Address: 504 POTOMAC ST, AURORA, CO 80011, United States
Email: support@ismatind.com
A Note From Our Team
We’re a small but dedicated team that genuinely cares about your experience. If something isn’t right with your order or product, please don’t hesitate to reach out — we’ll do our best to make it right.
— The Ismatind Team