Privacy policy

Last updated: May 2026

This Privacy Policy explains what personal information Elizabethloraine LLC (operating as ISMATIND) collects when you visit ismatind.com or place an order, how we use it, and your rights regarding that information.

We built this store to help people find a dish rack that actually fits their kitchen. Collecting your personal information is not what we are here for — we collect only what we need to process your order and communicate with you about it.

If you have questions about this policy, contact us at support@ismatind.com.

Who we are

This website is operated by Elizabethloraine LLC, a registered U.S. company.

Company: Elizabethloraine LLC
Address: 504 Potomac St, Aurora, CO 80011, United States
Email: support@ismatind.com

This website is a retail store. The primary purpose of this website is to sell dish drying racks. We do not operate this website for the purpose of collecting personal information.

Information we collect

We collect personal information only when you provide it to us or when it is necessary to process your order.

When you place an order:

  • Name and shipping address
  • Email address
  • Phone number (if provided)
  • Payment information — processed securely through our payment provider. We do not store your full card number on our servers.

When you browse the website:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website or search term

This browsing data is collected automatically through cookies and similar technologies. See the cookies section below for more detail.

When you contact us:

  • Your name and email address
  • The content of your message
  • Any photos or attachments you include

How we protect your payment information

All pages on this website that collect personal or payment information are protected using SSL (Secure Socket Layer) encryption. You can confirm this by looking for "https" at the beginning of the page address in your browser.

Credit card numbers and payment details are processed through PayPal, our payment provider. We never see or store your full card number on our servers. PayPal processes all payment transactions and meets industry-standard security requirements including PCI DSS compliance.

We chose PayPal specifically because it is a widely trusted, regulated payment platform operating under U.S. financial laws — your card details stay with PayPal, not with us.

How we use your information

We use the information we collect for the following purposes:

  • To process and fulfill your order — including packing, shipping, and sending you a tracking number
  • To communicate with you about your order — confirmation emails, shipping updates, and responses to your support requests
  • To improve our website — understanding how visitors use the site helps us fix problems and improve the experience
  • To send marketing emails — only if you have opted in. You can unsubscribe at any time using the link in any email we send
  • To comply with legal obligations — such as fraud prevention and applicable U.S. law

We do not use your personal information, photos, or any content you share with us for advertising purposes without your explicit consent.

How we share your information

We share your information only when necessary to fulfill your order or operate our business:

  • Shipping carriers — we share your name and delivery address with the carrier handling your shipment (such as UPS, FedEx, or USPS)
  • Payment processors — your payment details are handled by PayPal, our payment provider. We do not see or store your full card number
  • Website platform — our store runs on Shopify, which processes order and browsing data on our behalf. See Shopify's Privacy Policy for details
  • Legal requirements — we may disclose information if required by law or to protect the rights and safety of our customers or business

We do not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for their own marketing purposes.

We do not use your personal information or any images you share with us for advertising without your consent. We do not share your contact information with third parties for their own use.

Data retention

We retain your order information for as long as necessary to fulfill the purposes described in this policy, including tax and legal record-keeping requirements.

If you request deletion of your personal data, we will remove what we are able to under applicable law. Some information may need to be retained for legal or accounting purposes. To make a deletion request, email us at support@ismatind.com.

Cookies

We use cookies and similar tracking technologies to:

  • Keep items in your shopping cart between sessions
  • Remember your session when you browse the site
  • Understand how visitors use the website through analytics tools

You can control cookies through your browser settings. Disabling cookies may affect some site functionality, such as the shopping cart. Most browsers allow you to see and delete cookies under their privacy or settings menu.

Your rights

Depending on where you are located, you may have rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you
  • Correction: You can ask us to correct inaccurate information
  • Deletion: You can request that we delete your personal data, subject to legal requirements
  • Opt-out of marketing: You can unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly
  • Opt-out of sale: We do not sell your personal data, so no opt-out is required for this purpose

To exercise any of these rights, email us at support@ismatind.com. We will respond within 30 days for data-related requests.

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption on all pages. Payment transactions are processed through PayPal using industry-standard security.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we take our responsibility to protect your data seriously. If you believe your information has been compromised, contact us immediately at support@ismatind.com.

Third-party links

Our website may contain links to other websites, such as product review pages or carrier tracking sites. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.

Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us at support@ismatind.com and we will delete it promptly.

Applicable law

This Privacy Policy is governed by the laws of the State of Colorado, United States. This website is operated in the United States and is intended for customers located in the United States. If you are accessing this website from outside the United States, please be aware that your information may be transferred to and processed in the United States.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically so you are aware of any changes.

Continued use of our website after changes are posted means you accept the updated policy.

Contact

For any questions, requests, or concerns about your personal information:

Email: support@ismatind.com
Company: Elizabethloraine LLC
Address: 504 Potomac St, Aurora, CO 80011, United States
Response time: Within 30 days for data-related requests, within 1 business day for general inquiries