Returns & Refunds Policy

At Ismatind, we want you to shop with confidence. If something isn’t right with your order, our support team is here to help provide a fair and timely solution.

Please review the policy below before submitting a request.

Order Cancellation

You may request to cancel or modify your order within 24 hours of placing it, as long as it has not yet been shipped.

If your order has not been dispatched, we will cancel it and issue a full refund to your original payment method.
If your order has already been processed or shipped, it cannot be canceled. However, you may request a return after delivery according to our return policy below.

📧 To request a cancellation, contact us as soon as possible:
support@ismatind.com

30-Day Return Policy

We accept returns within 30 days of delivery for most items that are unused and in original condition.

To be eligible for a return:

Item must be unused and in original condition
Returned in original packaging with all components included
Order number or proof of purchase is provided

If you're unsure whether your item qualifies, please contact us before returning it.

Non-Returnable Items

To maintain quality and hygiene standards, we cannot accept returns for:

Items that have been used or show signs of wear
Items returned without original packaging or missing parts
Items damaged due to misuse, mishandling, or improper storage

Note: Kitchen organization products (such as dish drying racks, storage bins, and organizers) are eligible for return if they are unused and in original condition. Opening the packaging for inspection is acceptable, as long as the product has not been used.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

After review, we will provide one of the following solutions:

A free replacement
A full refund
A partial refund (if only part of the order is affected)

Approved resolutions will be processed within 2 business days.

Return Shipping

Return shipping responsibility depends on the reason:

Defective / damaged / incorrect items:
We cover the return shipping or provide a prepaid label
Customer-initiated returns (change of mind):
Customer is responsible for return shipping costs

We strongly recommend using a trackable shipping method, as we are not responsible for lost returns without tracking.

⚠️ Please do not return items without contacting us first. Unauthorized returns may delay processing.